FAQ

Verbe.co.za is our South African online store, serving customers nationwide. What began as an activewear brand has grown into a curated destination for performance, lifestyle, fashion, technology, home and everyday essentials.

Verbe is a multi-category lifestyle destination bringing together our own Verbe Activ range alongside leading local and international brands. From activewear, footwear and padel to technology, fragrances, coffee and premium home products, our aim is to make Verbe one place for the products that form part of your everyday lifestyle.

You can contact our team through the contact form on Verbe.co.za, email us at info@verbe.co.za, or send us a DM on our social media platforms. Our team will get back to you as soon as possible.

Yes. Authenticity is extremely important to us. Products listed on Verbe are genuine branded products sourced through our supply network. We do not sell counterfeit or replica products.

Customer reviews can be found throughout our website, including on individual product pages. You can also view our overall customer rating and feedback directly on Verbe.co.za.

We’d love to hear about your experience. Reviews can be submitted through the review section on the relevant product page. Your feedback helps other customers and helps us continue improving Verbe.

We’re always interested in hearing from creators, athletes, models and brands who feel aligned with Verbe. Please send your proposal, social media handles and any relevant information to info@verbe.co.za and our team will review it.

 

Sizing differs depending on the product and brand. Verbe Activ styles are available across a range of sizes, while footwear and products from brands such as On, HOKA, Birkenstock and Adidas follow their own sizing systems. Available sizes are shown on each product page.

We recommend checking the size guide on the individual product page before ordering, as sizing can differ between brands and styles. Where applicable, measurements and size conversions are provided to help you find the best fit.

Products and sizes displayed as available can be ordered through the website. Stock can move quickly, particularly on popular footwear and limited products, so availability can change.

Selected products and sizes are restocked depending on supplier availability and demand. Keep an eye on Verbe.co.za and our social channels for restocks and new arrivals.

You’re welcome to contact us at info@verbe.co.za with the product, colour and size you’re looking for. While we can’t guarantee availability, our team can advise whether additional stock may be arriving.


Many Verbe Activ products are designed specifically for training and movement, with features such as four-way stretch, breathable fabrics, moisture-wicking properties and quick-drying materials. As each style is different, we recommend checking the individual product description for its intended use and features. 

For most Verbe Activ garments, we recommend washing at 30°C, washing inside out and avoiding bleach, tumble drying, dry cleaning and ironing over prints or trims. Always check the individual product's care instructions before washing. 

We do our best to represent product colours as accurately as possible. However, colours can appear slightly different depending on lighting, photography and your device or screen settings.

Yes. We currently offer free delivery on South African orders over R500. Orders below R500 are charged a flat delivery fee of R105. 

Yes. We deliver nationwide across South Africa. Delivery to certain remote or outlying areas may take slightly longer.

Verbe.co.za currently focuses on deliveries within South Africa. If you have an international enquiry, please contact us at info@verbe.co.za and our team can advise you.

We currently use The Courier Guy for our South African deliveries. 

Most orders require approximately 2–3 business days for processing, followed by approximately 2–5 business days for delivery, depending on your location. Remote areas may take slightly longer. 

Once your order has been dispatched, tracking information will be provided so that you can follow the progress of your delivery.

If your tracking has not updated or your order appears delayed, please email info@verbe.co.za with your order number and our team will investigate it for you.

Please contact us as soon as possible after placing your order. If the order has not yet been dispatched, we will do our best to assist. Once an order has been handed over to the courier, changes may no longer be possible.

The courier will normally attempt to contact you or arrange the next appropriate delivery step. Please make sure the contact number and delivery address entered at checkout are correct.

Please visit our Returns Policy for the full step-by-step return and exchange process. If you need assistance, contact info@verbe.co.za with your order number and the item you would like to return or exchange.

Where an item qualifies for return and the replacement size is available, an exchange may be possible in accordance with our Returns Policy. Because stock can move quickly, replacement sizes cannot always be guaranteed.

Return eligibility can differ depending on the type of product. Certain products may have specific hygiene, safety or supplier-related return restrictions. Please check the Returns Policy section and any return information displayed on the relevant product page before purchasing.

Yes. We recommend keeping the original shoe box, packaging, tags and accessories until you are certain you are keeping the product. Please do not damage, tape or place courier labels directly onto branded product packaging when returning an item.

Please contact us as soon as possible at info@verbe.co.za, including your order number and photographs of the item received. Our team will assist in resolving the issue.

Please contact our customer service team as soon as possible with your order number, photographs and a description of the issue. We’ll assess the matter and assist you with the appropriate next steps.

Manufacturing faults generally relate to defects in materials or workmanship rather than damage caused by normal wear and tear, misuse, accidental damage or failure to follow the product's care instructions. Each case may need to be assessed individually.

Please contact us before attempting to repair, modify or open the product yourself. Depending on the product and warranty terms, the item may need to be assessed by the relevant supplier or manufacturer.

Verbe accepts major payment methods including Visa, Mastercard, American Express and PayFlex. Available payment options will also be displayed securely at checkout. 

Yes. PayFlex is available on Verbe.co.za, allowing eligible customers to split their purchase into instalments according to PayFlex's applicable terms and approval requirements. 

Yes. Payments are processed through secure payment systems, and Verbe does not require customers to send card details directly to us by email or message.

You can enter your promotional or discount code during checkout. Once successfully applied, the applicable discount will be reflected before you complete payment.

Promotional and discount-code conditions may differ between campaigns. Unless specifically stated otherwise, promotional codes may not be combined with other offers or discounts.

Check that the code has been entered correctly and that your order meets the promotion's requirements. Certain brands, categories or products may be excluded from particular promotions. If you’re still having trouble, contact our team before completing checkout.

Product pricing may change due to promotions, supplier pricing or other commercial factors. The price displayed at the time an order is successfully placed is the price applicable to that order, subject to our Terms & Conditions.

Yes. Products sold through Verbe are genuine branded products. We take product authenticity seriously and do not sell replicas or counterfeit merchandise.

Verbe carries products across a wide range of brands and categories, and fulfilment times can differ depending on the product and supplier.

Warranty coverage varies depending on the brand and type of product. If you experience a potential manufacturing fault, contact us with your order number, photographs and details of the issue and our team will advise you on the relevant process.

Absolutely. If you’re unsure about sizing, footwear, activewear, padel equipment, technology or another product, contact our team and we’ll do our best to help you choose the most suitable option.

Yes. We only sell genuine fragrances and do not sell counterfeit or replica perfumes.


For hygiene, safety and product-integrity reasons, fragrance return conditions may differ from those of clothing or footwear. Please review the Returns Policy before opening or using a fragrance product.

Eligibility will depend on the condition of the product and the applicable Returns Policy. We recommend checking fragrance notes and product information carefully before purchasing, as opened or used fragrance products may not qualify for return.

Our product descriptions include fragrance notes and information to help you understand the scent profile. You can also contact our team if you would like help comparing fragrances before purchasing.

A fragrance can sometimes appear slightly different because of reformulations, batch variations, storage conditions or how the fragrance develops on your skin. Packaging may also be updated by manufacturers over time.

Brands periodically update packaging, labels and product presentation. As a result, genuine products may sometimes arrive in packaging that differs slightly from older photographs or previous versions.

First check your spam or junk folder and confirm that the email address used at checkout is correct. If you still cannot locate your confirmation, contact info@verbe.co.za with your name and payment information so that we can assist.

Please contact us as soon as possible after ordering. If your order has not yet been processed or dispatched, we will do our best to assist. We cannot guarantee cancellations once fulfilment has begun.

Contact us as soon as possible. Depending on the status of your order, we may be able to assist, although an additional order may sometimes need to be placed and might take a little longer.

Adding an item to your cart does not necessarily reserve stock. Products remain subject to availability until checkout and payment have been successfully completed.

Absolutely. Contact our team with the type of activity you'll be using the shoe for, your usual size and any other relevant preferences. We'll do our best to guide you through the options available on Verbe.

Yes. Send us a message with your playing level, style and what you're looking for in a racket, and our team can help you compare suitable options from our range.

Where applicable, width information will be included in the product title or description. Products specifically marked WIDE have a wider fit than the brand's standard version.

Yes, you're welcome to contact us regarding larger or corporate enquiries. Please email info@verbe.co.za with the products you're interested in, estimated quantities and any relevant requirements, and our team will get back to you.

For retail, corporate, supplier or partnership enquiries, please email info@verbe.co.za with a brief introduction and details of your proposal.